Can I return the toys if they are not what I expected? +

Of course, we want our customers to be completely satisfied with their purchases. If this is not the case, you have 14 days to return it.

To do so, you will have to fill in this withdrawal form, or inform us of the return by mail with the same data.

To be returned, the products must be in perfect condition and in their original packaging in order for us to accept the return. The product must be returned in the same condition in which it was purchased, including the original packaging. We will not exchange or credit any product manipulated by the customer, misuse, breakage, etc.. In this case you will lose all warranty on it, and even a penalty will be assessed if necessary.

The amount will be refunded by the same means by which the purchase was made (bank transfer, Paypal or reimbursement to your credit card), within a period not exceeding 14 calendar days.

It is important to note that, in this case, the shipping costs are borne by the customer, unless it is an exchange or a return due to an error on our part.

In accordance with Article 366 of the Commercial Code, we will not accept claims for breakage, blows or missing packages after 24 hours from the delivery of the goods, therefore, no claim can be filed after this period. If the box arrives damaged before opening it, you must take a picture of it and note on the carrier's sheet that the box has arrived damaged.

If you have any doubts, please send us an email at

What if I receive a defective toy? +

In case you receive a defective toy, we will refund your money free of charge. The customer should check as soon as possible if any product has been damaged during transport. In this case, you must claim its return within a maximum period of 3 days, by filling out this form form or by mail.

In this case, the shipping costs will be borne by us. Just remember that the product must be in its original packaging to be able to return it.

The amount will be reimbursed by the same means by which the purchase was made (bank transfer, Paypal or refund to your credit card), within a period not exceeding 7 calendar days.

What avenues do I have to make a claim? +

You can write us an email to and tell us the problem you have had. Whenever possible we will reach an amicable agreement to resolve any issues regarding the purchase of your product..

If you are unable to reach such an amicable agreement, as a consumer you have the right to go to court, and to the new online dispute resolution system available for the entire European Union, by clicking on the following link to Litigation Resolution Platform.